Help

Technical Support

How do I contact Customer Care or Technical Support?

Visit our Customer Care and Technical Support site to search our FAQs, chat with a representative, or submit a support request.

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: 1-877-301-1260
Web: http://stocktradersalmanac.custhelp.com

Hours: Weekdays, 8:00 AM to 8:00 PM Eastern Time. If you are calling from outside the U.S., please dial 317-572-3993.

Subscribing to the Almanac Investor Newsletter

How do I subscribe?

You can subscribe to the Almanac Investor by clicking the Subscribe Now link on any page of the site. On the subscription page, choose the subscription option you prefer and click Subscribe Now. Follow the three checkout steps to complete your order. You will be able to access the site with the username/e-mail and password you provided immediately following your successful order.

How do I unsubscribe?

If you have any questions about your subscription or would like to change or cancel your subscription, please contact a Stock Traders Almanac/Wiley Customer Care representative online or by calling 1-877-301-1260 on any weekday from 8:00 AM to 8:00 PM Eastern time. If you are calling from outside the U.S., please dial 317-572-3993 from 8:00 AM to 8:00 PM Eastern time.

How do I renew my subscription?

New subscribers are automatically renewed until they wish to cancel. For certain one- and two-year subscriptions prior to September 2011, users can renew by logging into their Stocktradersalmanac.com account and clicking the My Account link. Renewal options will be shown on the View Your Subscription page, and users can choose the Renewal option they prefer. They can also edit their shipping and billing addresses as necessary, and then provide credit card information and click Submit Renewal to complete the process.

Please Note: If you are having trouble renewing online, please contact a Stock Traders Almanac/Wiley Customer Care representative online or by calling 1-877-301-1260 on any weekday from 8:00 AM to 8:00 PM Eastern time. If you are calling from outside the U.S., please dial 317-572-3993 from 8:00 AM to 8:00 PM Eastern time.

When will I start receiving the Almanac Investor Newsletter and Investor Alerts?

The Almanac Investor Newsletter is sent out monthly, and the Investor Alerts are sent out twice a week, usually on Tuesday and Thursday evenings. Because your new account will be set up immediately after you purchase your subscription, you will start receiving the Almanac Investor Newsletter and Investor Alerts with the next issues.

What if my e-mail is appearing in a weird format that I can't read?

You are probably receiving HTML-formatted messages, and your e-mail software probably can read only plain-text formatted e-mails. The Almanac Investor Newsletter and Investor Alerts are sent out only as HTML-formatted messages. In order to view them properly, you will need e-mail software that can read HTML-formatted message.

You can also visit Stocktradersalmanac.com to view the latest newsletter and alert. Just log into your account.

What if I'm not getting my Almanac Investor Newsletter or Investor Alerts?

E-mail bounce-backs may happen for one reason or another, such as your e-mail box being full (perhaps without you even knowing it) or your Internet service provider experiencing technical difficulties. You may also have a spam filter enabled in your e-mail client or by your ISP. Try adding "stocktradersalmanac@wiley.com" to your address book. Your e-mail client or ISP shouldn't consider any e-mail from us to be spam.

If you've checked into all of those possibilities and don't see a solution, contact our Customer Care department online.

I am having trouble logging into my account. What should I do?

If you are having user name/password trouble, please contact a Stock Traders Almanac/Wiley Customer Care representative online or by calling 1-877-301-1260 on any weekday from 8:00 AM to 8:00 PM Eastern time. If you are calling from outside the U.S., please dial 317-572-3993 from 8:00 AM to 8:00 PM Eastern time.

How do I view the Almanac Investor Newsletter and Investor Alerts Online?

If you want to read the current issue of Almanac Investor Newsletter or the current month's Investor Alerts online, you must be a subscriber. Just log in to your account and click on the Almanac Investor or Investor Alert tab at the top of any page. You can view the newsletter as a Web page or you can download the PDF version for later viewing. Investor Alerts are not available in PDF format.

To view the PDF version of the Almanac Investor Newsletter, you will need Adobe Reader or another PDF reader. You can download Adobe Reader for free here.

What if I've forgotten my password or user name?

If you've forgotten your password, click the "Forgot Password?" link at the top of any page on the site. Then type in your user name and click Submit. A new password will be e-mailed to you. Note: Your user name is the e-mail address that is associated with your account.

If you've forgotten your user name, or you are having trouble with the "Forgot Password?" feature, please contact a Stock Traders Almanac/Wiley Customer Care representative online or by calling 1-877-301-1260 on any weekday from 8:00 AM to 8:00 PM Eastern time. If you are calling from outside the U.S., please dial 317-572-3993 from 8:00 AM to 8:00 PM Eastern time.

I am a current subscriber, and my credit card on my account is about to expire. How do I change this information?

Log in to your account, and then click the Update Credit Card information link to the left. On the resulting page, fill in your new credit card information and billing address, if necessary, and click Update. You'll receive an e-mail confirmation of the change.

I would like to purchase multiple accounts for my business or institution. How do I do this?

Please contact us at specialsales@wiley.com for information.

Using the Tools

Why can't I access some tools?

You need to be a subscriber and logged in to use most of the tools on Stocktraderalmanac.com. See the "Subscribing to the Almanac Investor Newsletter" section for help in subscribing.

How do I get the data I need from the tools?

Some of our tools have parameters that you can set to specify date ranges, sort or order the results in a certain way, and so on. You may also be able to specify which market you want the data for, such as the DOW or NASDAQ. If you see those options, just make your selections from the pull-down menus, radio buttons, or check boxes, and then click the Update button to see a new chart with the data you need.

How do I print out data results from the tools?

You can always print the Web page itself. But if you need to be able to manipulate the data, you can download many of the charts in Excel or CSV format. When this option is available, you'll see a Download Report link; click it and Excel should automatically open and display the downloaded data.

Ordering Books and Getting Technical Support

How do I order books online?

You can order books by clicking Publications at the top of any site page, which takes you to the Finance and Investments section of Wiley.com. There, click the Add to Cart link on the main page or on the individual product page for a book. When you add a book to your shopping cart, you will be transferred to the Wiley.com online shopping system to complete your transaction.

For additional help on the book-purchasing process, please visit the Wiley.com Help Section.